Living in a strata-titled property as a tenant can sometimes be a frustrating experience.

If you are a long-term tenant, you will no doubt have been met with challenges reporting issues with common property and seeking resolution to those problems.

At Strata Plan, we aim to make things move as smoothly as possible for all occupants at properties we help to manage, whether you are an owner or a tenant.

As an Owners Corporation manager, Strata Plan does not always receive details of which tenants are in which apartments and the nature of these properties is such that Strata Plan needs to receive permission or authority from lot owners before works can be actioned.

While Strata Plan cannot change the law, we can aim to make the Owners Corporation processes easier to access for tenants and managing agents alike. Lot owners are still ultimately responsible for approving works or repairs to be taken out, however Strata Plan believes greater education and transparency for tenants results in a happier property and community for all.

As an occupant of the building, tenants can be a powerful ally for any Owners Corporation, acting as eyes and ears for absentee lot owners.

Whether you need a copy of the property’s Owners Corporation rules or log an issue with common property or services to Strata Plan, we believe tenants need easy-to-access information about the Owners Corporation they live in to better understand their surrounds and how to make the most out of your time at the property.

We put this page together with you, the tenant, in mind to make sure you have all the tools and information you need to get the most out of Strata Plan’s Owners Corporation management service.


  • CUSTOMER PORTAL – Register for Strata Plan’s customer portal to ensure you receive email notification of any important updates that affect the property. You can either register directly from the portal, or use our Contact Details form to provide us your information.
  • FAQs – We have a wealth of Owners Corporation knowledge in our FAQs. These are a great place to start if you are new to Owners Corporations or Strata Plan and need some quick guidance.
  • LATEST NEWS – Keep up to date with all Strata Plan news and industry information which may be of relevance to you, your property or your Owners Corporation.
  • SOCIAL ICONS – Make sure you follow us on your preferred social media channels to keep up to date with everything Strata Plan and Owners Corporations.
Make an Enquiry

If you would like to contact us with any queries please complete the form below and we will respond to you within 2 business days.

(If you don't know your Plan Number, click here. You can also find your Plan of Subdivision Number on your fee notice)

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