Strata Plan will remain open throughout the Christmas period to assist with all your Owners Corporation needs.
Historically, we see much less calls and requests over the festive period, but are ready to help nonetheless.
If you have not already, please check out our Four Tips for a Harmonious Festive Period in Your Building for guidance on how to play your part in ensuring your building is a happy one this Christmas (and what to do if someone isn’t playing by the rules).
This year, Strata Plan will only be closed on the main public holidays, those being:
Strata Plan will be open all other days from 9am-5pm.
Individual staff may be away over the holiday period, but each of our teams will have staff on hand to assist with queries as required.
Individual email boxes will be monitored even while staff are away, however, only urgent matters will be responded to. Examples of an urgent matter might include;
To ensure any queries are not missed over the Christmas period, please direct any NEW repair and maintenance issues to firstname.lastname@example.org.
This will ensure the emails are directed to members of staff in the office and able to discuss the issues raised with the reporters and issue any required work orders to relevant contractors.
Alternatively call our office on 1300 278 728 and follow the prompts to be directed to the most relevant team for your call.
This number doubles up as Strata Plan’s after-hours emergency number, which should be used for emergencies only.
If your after-hours emergency relates to security (break-ins, thefts, out-of-control parties etc) please contact the police as your first point of call.
Please note that contractors such as caretakers, plumbers, electricians, builders and other maintenance trades do not work for Strata Plan and as such Strata Plan has no control over their Christmas holiday response times or availability.
Last but not least, we wish all our customers a Merry Christmas and a Happy New Year!
If you would like to contact us with any queries please complete the form below and we will respond to you within 2 business days.